Refund Policy

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Handmade & Original Artwork

Each item in my store is handmade or hand-drawn/painted (Unless stated otherwise, i.e, prints or any other mass-produced items) — no two are ever the same. Because of that, all sales are final once an order is placed.
Please make sure you’ve reviewed all product photos and details before purchasing.

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Damaged or Lost Orders

I take great care in packaging every order so it arrives safely.
If your package arrives damaged or doesn’t show up after being marked “delivered,” please contact me within 7 days of receiving it (or your delivery date).

Send an email to support@harlitosway.com with:

• Your order number

• Photos of the item and packaging (if damaged)

I’ll work with you to find a fair solution — that might be a replacement, store credit, or a partial refund, depending on the situation.

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Cancellations

Orders can only be canceled within 24 hours of purchase, as I often begin packaging and preparing your art right away.

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Custom or Commissioned Work

Refunds or cancellations are not available for custom or commissioned pieces once work has begun, since these are made specifically for you.

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Contact

If you have questions about your order or want to discuss a refund, reach out at:
📧 harlito@harlitosway.com

I’ll always do my best to make sure you’re happy with your purchase and proud to own a piece of my art.